Refund policy

Returns and Exchanges

If for any reason you are not completely satisfied with your purchase and would like to exchange or refund, please contact us to discuss your requirements, and return the item to us in its original, unworn condition within 14 days of receipt.

Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request. These include stamped items and bespoke commissions.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We are happy to exchange silver rings in an average finger size free of charge. Postage costs are the responsibility of the customer. Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.

In the rare event that goods are delivered faulty or damaged please contact us as soon as possible so we can arrange a replacement or a refund.

If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.

In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.

If for any reason you are not happy with your purchase and there is anything we can do please do not hesitate to contact us and we will be happy to ensure you leave happy!

Please contact us by emailing rachelshrievesdesign@gmail.com to start a return or exchange.