Returns
Returns and Exchanges
If for any reason you are not completely satisfied with your purchase and would like to exchange or refund, please contact us to discuss your requirements, and return the item to us in its original, unworn condition within 14 days of receipt.
Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase.
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request. These include custom birthstone peas in a pod necklaces, stamped items and bespoke commissions.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We are happy to exchange silver rings in an average finger size free of charge. Postage costs are the responsibility of the customer. Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
In the rare event that goods are delivered faulty or damaged please contact us as soon as possible so we can arrange a replacement.
If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.
Please contact us by emailing rachelshrievesdesign@gmail.com to start a return or exchange.
Gift Returns
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value if the difference is paid.
Cancellation Policy
If you wish to cancel an order please contact us immediately.
Please note that orders cannot be cancelled after they have been dispatched. If your order has been dispatched then we are unable to redirect it, so please follow our returns instructions in the ‘Returns and Exchanges’ section upon receipt. Your original postage costs will be refunded along with the full cost of an item.
The above does not affect your statutory rights.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:
- Custom birthstone peas in a pod necklaces
- Bespoke commissions
- Customised pieces (stamped or engraved)
Late and Lost Deliveries
If your delivery has been delayed, then please contact us immediately.
Rachel Shrieves cannot be held responsible for goods that are lost or delayed in transit.